ORGANIZER GUIDE
For those who organize the race

CREATE EVENT.

In three minutes you have the race ready, the generated code and links to share with athletes and spectators.

1
From the browser - desktop or mobile
ACCESS THE PANEL

Go to radar.trailcore.app , tap ORGANIZZATOREand log in with your credentials. In the dashboard, you’ll find all the active races and the form to create a new one.

Dashboard organizzatore
Dashboard with active races and forms created on the left
2
In the form on the left
CREATE THE EVENT OR RACE

Fill out the form with the event details. Only the name is required - everything else is optional.

EVENT NAME *
The name that will appear to athletes and spectators. Es. "XCM Passo Rolle 2026"
GPX PATH
Upload the path file . gpx - will be overlaid to the live map. If you don’t have it, the race still works.
PRE-RECORDED ATHLETES
Optional list of athlete names. If you’re in the list, it’s automatically recognized at join with the code. Anyone can still participate without being on the list.
🏁

Tap CREATE RACE — in a few seconds the race is active and the system automatically generates a unique 4-digit code, with athlete and spectator QR codes..

3
Immediately after creation
SHARE THE CODE

As soon as the race is created, the sharing panel appears with code and direct links for athletes and spectators.

Condividi gara
Code and links ready to copy and send
3 6 5 7
Code to be communicated to athletes
🚴

Athlete link- send this link to athletes. The join screen opens directly with the code already entered.

👁

Link Viewer - send this link to team managers, families and fans. You open the map live directly, without needing to enter the code.

💡

The organizer chooses who to send the code or links — via WhatsApp, email, Telegram group, (etc.). There is no limit to the number of people who can follow the race as spectators.

📧

QR codes by email — right after creation you automatically receive a PDF with athlete and spectator QR codes, ready to print or project at the meeting point.

ORG
Tab 🏢 ORG — organisation profile
CAN I SEE STAFF ON THE MAP?

You can register volunteers and course crew who appear on the live map with a dedicated pin that is easier to spot than regular athletes.

WHERE TO
CONFIGURE IT
In the organiser panel open the Tab 🏢 ORG at the top left and scroll down to TRACK STAFF. The list applies to your whole organisation (not a single race).
NAME ·
PHONE ·
ROLE
For each person: name, phone number and role (Staff, Medic, Judge, Vehicle). Each role has a default emoji (👤 🏥 ⚖️ 🚗) you can change from the dropdown.
CUSTOM
IMAGE
(optional)
Upload an image file (PNG, JPG, WebP or SVG, max 512 KB) — club logo, vehicle icon, etc. On the map the image overrides the emoji. No external URL: upload only from the panel.
HOW THEY
JOIN THE RACE
Staff use the same app and the same code as athletes to join the race, making sure to use the same phone number entered in the Tab 🏢 ORG. The system recognises the phone number (with or without country code) and assigns the icon you chose.
📍

On the live viewer, staff pins are larger than athletes: about 40 px with emoji (athletes ~32 px) and up to 56 px with an uploaded image, so support, medics or vehicles stand out on the course.

✏️

You can change role, emoji or image anytime, or remove someone from the list; updates apply to active races when their pin is already on the map.

4
During and after the race
MONITOR AND CLOSE

From the organizer panel you have access to all tools to manage the race in real time and download data when it ends.

🗺

Live viewer — open the map at any time to see all athletes in real time, with status, battery, distance covered, D+ (elevation gain from GPS) and GPX completion percentage (if uploaded).

🆘

Athlete SOS alert — an athlete can send an organizer alert by holding the SOS button for 3 seconds (Fall, Lost, Medical or Other). You immediately receive an email with GPS position, Maps/Waze links and a what3words code; if your TrailCore app is registered as staff you also get a dedicated push notification. On the live viewer the athlete appears in SOS status with a timeline: tap Preso in carico when you respond and Chiudi intervento when done. The athlete can tap SONO OK from the app. If no one acknowledges within ~10 min, the system sends an escalation (re-email and re-push). TrailCore Radar does not replace 112. Additional emails and optional staff SMS are configured on request with TrailCore.

📣

In-app messages ORG → athlete — from the panel you send a message to every athlete in the race or to a single one (weather, course, info). It arrives as a notification and stays in the app inbox. Language is IT or EN automatically, per athlete. Separate from the SOS alert.

🔄

Wakeup — if an athlete's GPS tracking stops, the server tries to wake the app in the background. The map pin does not stay dead: either the signal returns, or after the thresholds the athlete shows as LOST and may later go automatic DNF.

⏹

Remote stop — staff can stop an athlete's GPS remotely: DNF or finished. The athlete gets an in-app message and tracking stops; to start again they re-enter the race code.

📡

GPS race windows — for races with scheduled dates, the system records athlete GPS data only within the configured time windows. Data outside those windows is not accepted. Free outings (24h) are not subject to this restriction.

📁

Archive — tap ARCHIVE to close the race manually. Races are automatically archived after 7 days from creation, or 24 hours after all athletes have finished.